Viasat implements support solution based on SiteAssistant
02.04.2007
Viasat is a company in the international media group MTG, which operates in more than 30 countries around the globe. MTG is an international entertainment-broadcasting group, with television as its core business. MTG is the largest Free-TV and Pay-TV operator in Scandinavia and the Baltic region. Viasat's channels reach more than 80 million people across these countries on a daily basis.
In order to facilitate the handling of customer questions Viasat has launched an integrated support solution for the Web and e-mail from Humany. The support solution is based on Humany’s SiteAssistant Web and SiteAssistant Mail. With this support solution, customers who send e-mail to the support address immediately receive an auto-generated answer from customer support. If the system needs more information from the user in order to solve the problem, the user can click on a link that leads to SiteAssistant Web. Then, SiteAssistant Web can continue the conversation with the customer and solve the problem.
“With the launch of Humanys Site- & MailAssistant we see the potential of giving our customers instant information 24/7. Moving simple questions to the webpage gives us more time to answer the more complex ones over the phone. We hope that our customers going forward see our web service as the primary source of "easy" information and with a combination of a well developed "My pages" can access, handle and answer most questions regarding the subscription without our necessary involvement."
- Jenny Dahl, Operations Manager Viasat
For further information, please, contact:
Project Manager: Benjamin Ozolins, Humany, +46 8 441 10 41
Key Account Manager: Johannes Larsson, Humany, +46 8 441 10 53